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Pigmentkart.com | Shipping

How long does it take for delivery?

When you order from our website, we ensure that the order gets processed within next working day and gets delivered within 15 business days.

How much do I have to pay for delivery?

We provide delivery pan-India

For pigments  we charge shipping on each product purchased according to the pin code and its weight.

 

How can I track my order?

Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 33 2230 5015 (10.30 AM - 5 PM – Monday to Friday) or drop us an email at support@pigmentkart.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

What if I am not home when my package arrives?

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

My items haven't arrived yet. What can I do?,

Please allow up to 15 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 33 2230 5015 (10.30 AM - 5 PM- Monday to Friday) or drop us an email at support@pigmentkart.com.

An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Pigmentkart.com reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

How do I change my shipping address after my order has been placed?

We kindly ask you to call our customer service centre on +91 33 2230 5015 (10.30 AM - 5 PM – Monday to Friday)