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Pigmentkart.com | Returns

At Pigmentkart.com, we have made it our mission to give you a wide collection of the best in our pigment products at unbelievable prices. If you found any mismatch in product ordered vs delivered, we will be glad to accept it back within 30 days of delivery– unused and in its original packing. You can initiate a return by:

* Calling our customer no. +91 33 2230 5015 (10.30 AM - 5 PM – Monday to Friday) OR
* Emailing us at returns@pigmentkart.com

Conditions for cancellation and return

Cancellations on categories are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.

No cancellations are allowed on pigments categories once the order is placed. In case of any exception, at sole discretion of Pigmentkart, two-way shipping charges will be borne by the customer.

In case of cancellations, no refund will be made for Part Payment orders that contain products from pigment categories; the advance amount will be forfeited as cancellation charges.

Refunds:

Refunds will be processed within 7 business days* of receipt of the product by Pigmentkart, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-

  • Orders paid for through credit/ debit card will be refunded back to the credit/ debit card
  • Orders paid for through net banking accounts will be credited back to the bank account
  • Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account

* Please follow up with your respective bank/ card issuer post completion of refunds process by Pigmentkart, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.