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Pigmentkart.com | Cancellations

Can I cancel an order?

Cancellations on categories are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.

No cancellations are allowed on pigments categories once the order is placed. In case of any exception, at sole discretion of Pigmentkart, two-way shipping charges will be borne by the customer.

In case of cancellations, no refund will be made for Part Payment orders that contain products from pigment categories; the advance amount will be forfeited as cancellation charges.

How do I initiate a return process?

Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to returns@pigmentkart.com or calling us at +91 33 2230 5015 (10.30 AM - 5 PM- Monday to Friday). Please check our Returns Policy.

Please do not return products without first speaking to a representative at Pigmentkart.com. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.

What is the return notice period?

Pigmentkart.com has a no questions asked returns policy. We will gladly accept back any unused product in its original packing within 30 days of you receiving your product.

You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.

Are there any conditions placed on returning a product?

The returned product should be in the original packaging, and in the same condition as you received the product.

Every product and package is labeled with a serial number. This serial number must be readable and un-tampered on return.

Returns for pigments will be accepted only for difference in color (Eg. You have ordered Red Color Pigment and we have delivered Green color Pigment). You will need to inform within 48 hours of delivery of the product, in order to receive the replacement.

How do I return a product to Pigmentkart?

To return a product as per our return policy, please log in a request with our Customer Care team, either by sending an email to returns@pigmentkart.com or calling us at +91 33 2230 5015 (10.30 AM - 5 PM). Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to our warehouse as per the below mentioned address –

Returns Department
Hindustan Colour Company

23, Lala Lajpat Rai Sarani

Kolkata - 700 020

                             

Kindly ensure that you use a trackable shipping method (e.g. First Flight). Shipping cost for all approved reverse pick up cases will be reimbursed to the tune of 10% of selling price or the actual cost, whichever is lower. Kindly get in touch with our Customer Care team for further assistance.

For all return shipments, please send an email to returns@pigmentkart.com with your order details and the tracking ID.

Please do not return any product without first speaking to a representative at Pigmentkart. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.

What if the packaging of the product is damaged upon delivery?

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

 

How long does it take to receive a refund?

We will process your refund within 7 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by Pigmentkart.com, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

How will I receive the refund?

All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account.